Technology Department
WTC Technology provides technical support for Western Texas College. Working closely with many divisions and departments on and off-campus, Technology provides support to students, faculty, staff, and administration.
WTC Technology manages the information systems that support the core business processes of the college. These systems include student information, financial aid, human resources, facilities, instruction, library/reference, and many other systems.
For service:
- Email: support@wtc.edu
- Submit a Support Request at https://westerntexascollege.on.spiceworks.com/portal/tickets
- Call the Technology Help Desk at 325-574-7668
- Offices for WTC Technology are located in the Learning Resource Center (Building 2).
- WTC Technology cannot provide repair or maintenance services for any personal computers, laptops, handhelds or networking devices that are not owned and operated by WTC.
Note: Service is not provided 24/7. Service is provided during staffed hours, the IT Department follows the campus holiday schedule.
Hours of Operation
| Fall and Spring Semesters | Monday - Thursday | 8:00am - 5:00pm |
| Friday | 8:00am - 4:00pm | |
| Summer Sessions | Monday - Thursday | 8:00am - 5:00pm |
| Friday | CLOSED |
Information & Support:
- All users of the WTC network must follow the Technology Infrastructure Agreement
- Wireless Access - Connect to "WTC-Wifi" (password: westerners)
- RAVE Alert System: Information | Login
- Email Tips
- 2-step Verification - Visit https://www.google.com/landing/2step/ to learn more about 2-step verification. Click the "Get Started" button to begin the process of setting up 2-step on your email account.
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To download Microsoft Office, please visit https://www.microsoft.com/en-us/education/products/office?ms.officeurl=studentsYou will need to create an account using your WTC Student email account.
- D2L/Brightspace Information: https://www.wtc.edu/wtconline-platform.html
- MyWTC
- Submit a Support Request
- IP Phone 480/480G Quick Reference
- Mitel Voicemail Quick Reference
Access Grammarly:
Grammarly is a cloud-based writing assistant application that checks spelling, grammar, punctuation, clarity, and tone. Using artificial intelligence, it identifies, searches, and suggests replacements for the errors it locates. Western Texas College students and employees may access Grammarly using their WTC email accounts.
Navigate to the Grammarly website for Enterprise and log in using your WTC credentials (@student.wtc.edu or @wtc.edu). If you already have a Grammarly account, follow the instructions above to be upgraded.
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Emily Powell
Chief Technology and Information Security Officer |
Linda Kimura
Technology Secretary |
Glenn Burns
Systems Analyst |
| Simon Reyes Help Desk Technician |
Xavier Martinez Campus IT Support Specialist |
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Department Phone: 325-574-7668 Support Contact: support@wtc.edu |
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