Texas Community Colleges
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Student Complaint /Grievance Procedure
Includes Grade Appeals and Complaints

Complaint Procedure

Most questions or complaints can be handled through routine college channels. In general, students wishing to review the action of a particular individual or department should direct their question to the persons responsible for the individual or department in the college organizational structure. If the student does not know who to contact, he or she may contact the Dean of Student Services or the Counseling Center for information. If additional assistance is needed, a student is encouraged to file a formal written grievance in accordance with the following steps:

  1. Submit a complaint in writing by filling out the Complaint / Grievance form; the form is forwarded to the Dean of Student Services.
  2. The student will be notified in writing within five (5) working days of receiving the complaint as to the length of time it will take to resolve the issue. 
  3. The Student Welfare Committee will investigate the complaint. 
  4. The student will be contacted by the Student Welfare Committee within ten (10) days of the written response to determine his/her satisfaction with the proposed solution and to be sure that the provisions of the solution had been implemented. 
  5. If the student is not satisfied with a proposed solution, he/she may request that the complaint be considered by the college president. The decision of the college president is final.