MDCA 1321
Administrative Procedures

Western Texas College

  1. Basic Course Information
    1. Course Description: Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.
    2. Required Prerequisite: None
  2. Student Learning Outcomes
    1. schedule appointments;
    2. create, document, and maintain patient medical records;
    3. correlate coding, billing, and collecting;
    4. perform bookkeeping tasks;
    5. utilize computer software for basic office functions;
    6. demonstrate interpersonal communication skills.
  3. Testing Requirements
    1. The final exam must be proctored. (ask your instructor for more details)
  4. Major Course Requirements
    1. Grading System with Percentage of Proctored Assignments

       

      Proctored

      Not Proctored

      Assignments

       

      40%

      Exams

       

      25%

      Final Exam

      35%

       

      Total

      35%

      65%

  5. Grade Course Requirements:
    1. Assignments: 38 workbook assignments, 13 chapter discussions on Moodle, and a discussion at the beginning of the class over handouts and Moodle.
    2. Exams:  six exams
    3. Final Exam: must be proctored
  6. Course Policies and Class Conduct
  7. Information on Books
    1. ADMINISTRATIVE MEDICAL ASSIST.-W/ACCESS, 7th Ed. French; ISBN: 9781133133926
    2. ADMINISTRATIVE MEDICAL ASSIST.-WKBK.+ CD, 7th Ed, French; ISBN: 9781133278573
  8. Other Policies, Procedures and important dates. Please refer to the WTC Catalog for the following:
    1. Campus Calendar
    2. Final Exam Schedule
    3. How to drop a class
    4. Withdrawal Information
    5. Student Conduct/Academic Integrity
    6. Class Attendance
    7. Student with disabilities

Course Content

Introduction

Course instructions & discussion

Chapter 1

Chapter 1: A Career as an Administrative Medical Assistant

Chapter 2

Chapter 3

Chapter 2: The Health Care Environment: Past, Present & Future
Chapter 3: Medicolegal & Ethical Responsibilities

Chapter 4

Chapter 5

Chapter 4: The Art of Communication
Chapter 5: Receptionist & the Medical Office Environment

Chapter 6

Chapter 7

Chapter 6: Telephone Procedures
Chapter 7: Appointments

Chapter 8

Chapter 8: Filing Procedures

Chapter 9

Chapter 10

Chapter 9: Medical Records
Chapter 10: Drug & Prescription Records

Chapter 11

Chapter 12

Chapter 11: Written Correspondence
Chapter 12: Processing Mail & Telecommunications

Chapter 13

Chapter 13: Fees, Credit & Collections

Chapter 14
Chapter 15

Chapter 14: Banking
Chapter 15: Bookkeeping

Chapter 16

Chapter 16: Health Insurance Systems & Claim Submission

Chapter 17

Chapter 18

Chapter 17: Procedural & Diagnostic Coding
Chapter 18: Office Managerial Responsibilities

Chapter 19

Chapter 19: Financial Management of the Medical Practice

 

Final Review

 

Final Exam

 

***Disclaimer: Assignments due to change by instructor

 

Last Modified: October 9, 2017