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How to Access College Green Payment Plans and FAQs

 

A COLLEGE GREEN payment plan is a deferred payment option that allows you to break up your tuition and fee expenses into smaller installment payments.  This allows you to have some flexibility in choosing your payment amount and payment dates.  Enrolling allows you to set up reoccurring payments that will automatically charge your debit or credit card.

To enroll in a payment plan, you will need to use your secure login at My.WTC.EDU or MyWTC to begin the process.

  1. Click the “Campus Connect” tab
  2. Read and click the “ACKNOWLEDGEMENT” button
  3. Read and click the “I AGREE” button
  4. Click on  Account Information
  5. Click on Review/Pay Account
  6. Select Semester
  7. Click Display Balance
  8. Select Payment Plan
  9. Click to be redirected at bottom of page

Will I pay interest for participating in a payment plan?

No, it is an interest free installment loan offered to you by your school.

What are the fees for using a payment plan?

There is a nonrefundable enrollment fee for participating in a payment plan.  Other fees that may be applicable are payments that are returned due to insufficient funds, declined payments, payment method change fee, or a fee for paying the entire balance of your plan early. 

When I choose my plan, where does the “amount you owe” come from?

The amount you owe is the amount provided from your student record with the college.  If you have added or dropped a class recently, this would affect the balance due.  Check with your college’s business office if you feel the balance due on your student record is not correct. 

How do I accept the Agreements associated with a payment plan?

You must scroll down to the bottom of the agreements in order to accept them and proceed to the next step.  You can download the Agreements if you choose to do so by selecting “Download” in the top of the agreement documents.  In addition, the agreements will be emailed to you.  Agreements can also be viewed by accessing your user profile in our College Green payment plan website.

Why do I have to create a username and password?

This creates a user profile with College Green and allows you to access your account at your convenience without going through your college student portal.  We recommend you bookmark our web address during enrollment so you can use our secure login process to access your account.

What happens if my card declines?

Your payment will not be processed.  The card that is used for making payments must have the same billing information that you entered into our online payment system.  This includes the billing zip code.  Other reasons for declines include card information on file that occurs due to a new expiration date or new security code(CVV). 

If the declined payment is for a regularly scheduled payment, we will attempt to collect the payment again in 5 business days. 

If the decline is due to insufficient funds for the enrollment fee, you will need to choose a different credit/debit card with sufficient funds available on your card or select a card with a higher daily limit.

If the decline is due to an invalid expiration date or CVV code, you will need to update your profile with the new card information.

What happens if I drop or add a class?

This will affect the amount owed to your college.  Other events that can change the amount you owe include dorm and meal plan charges.  The balance due in your student record is updated by your college.  Should you have any questions regarding the amount owed or your charges, you should contact your college directly.  If the amount you owe changes after you have enrolled in a payment plan, you would need to access your College Green payment plan and accept the new payment amount and updated disclosures. We will continue to collect the prior agreed upon payment schedule until you have accepted the revised payment amount.

Why do I have to input my email address?

You can choose the email address that you prefer to receive communications from us.  We will use this for payment confirmations and payment reminder notifications.  We will not use your email address for marketing or solicitation purposes.

Will I receive a receipt for the payment?

Yes, you will receive an email confirmation as soon as your payment has been processed.  Your receipt will include a link that you should save to your favorites.  This will allow you to manage your payment plan without going through your student portal with the college.

How long will it take for my payment to post to my student account with my college?

Your payment will be applied to your student account on the day of the scheduled payment.  If your payment is declined by your Credit Card Company or Financial Institution at a later time, your balance will be revised.

How do I cancel a payment plan if I no longer need it?

After you login to your account you would select “Payment Plans” from the toolbar.  Select “More Details” for the plan you want to cancel.  Use caution before proceeding if you have more than one active payment plan.  Select “Cancel Plan” once plan details has displayed.  Please note that cancelling your plan does not release you from your financial obligation to your college. 

Who should I contact if I have questions?

Questions regarding your financial aid award: WTC Financial Aid office, 325-574-7640

Questions about your tuition balance:  WTC Business Office, 325-574-7610

Questions regarding declined payments:  You can email questions to collegegreenpayments@financialpayments.com or call (844) 743-5229